Workshop

Regular checks and professional repairs help keep your equipment safe, reliable, and ready for your next session. Please contact a FLYSURFER partner near you first. Our dealers and schools know the products, offer personal advice, and can help you with many service related questions.

Find a FLYSURFER Partner

Find dealers, schools, test centers, and other FLYSURFER partners near you. Use the Partner Map to find the right contact for your equipment, a product test, or technical questions.

Number Of Shops: 0

No Partner Near You?

You can send your service request directly to our team using the form below. Your request will be forwarded to our support team.

Please complete all fields as accurately as possible. Detailed information helps us avoid follow-up questions and process your request faster.

Full Name(Required)

First Last

Address(Required)

Street Address Address Line 2 City ZIP / Postal Code Country

Email(Required)

Product(Required)

Serial Number(Required)

Exact description of the damage

Information on how the damage occurred

Images of the damaged product

Drop files here or

Max. file size: 15 MB.

Please upload clear photos of the affected area, product details, and serial number if visible.

Shipping Instructions

Please only send your equipment after your request has been confirmed by our team.

Before shipping, please make sure to:

- Print and complete the Service Order form
- Pack the product dry, clean, free of sand, and securely
- Remove all personal belongings before shipping
- Include the completed Service Order form in your package
-Include a copy of any email correspondence if special agreements were made in advance

We cannot accept liability for personal items.

Send your package to:

Skywalk GmbH & Co. KG
Repair
Windeckstr. 4
83250 Marquartstein
Germany

You will receive a confirmation by email once your equipment has arrived.

Important for Customers Outside the EU

Please contact us before shipping if you send your equipment from outside the EU.

We need the following information in advance:

- Serial number
- Tracking number

Correct customs declaration is important to avoid delays or returned shipments. Please state the following on the shipping documents:

Repair back to manufacturer

Please note:

- Import and handling fees of €90 apply for shipments from outside the EU
- These fees are separate from repair costs
- Import duties may apply when the item is returned to your country
- In approved warranty cases, we will cover these costs for you

Repair

After receiving your equipment, we will inspect the damage and send you a cost estimate. Repair work starts only after your approval.

Hourly rate:
€89 per hour

The customer covers return shipping costs.

Estimated turnaround time is approximately 2 to 3 weeks, depending on workload.